Shipping policy

Orders are processed and shipped from our Brooklyn location usually within one to three business days of the order being placed. Transit times are provided by the carrier and vary with package destination. Please note: transit days are an estimate only, and may vary depending on the carrier. Shipping costs are determined by the weight and size of the items purchased, the method of shipping chosen, and the destination address. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order so that we can file a claim with the carrier.

True Love Always is not responsible for lost, delayed or stolen packages. Please contact your carrier to remedy the situation. In these instances, True Love Always is not able to freely replace or refund the items, but we will do our best to assist you in sorting out the situation with the carrier. This can in some instances take a few days to a few weeks. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing.